If the fire will not light check that both the burn pot and burn pot liner are installed correctly. The installer will demonstrate how to position the burn pot liner in the fire and this must be clean and all holes visible prior to starting the fire every day. When inserted the low side of the burn pot liner must face the back of the firebox. This will ensure that the holes align correctly with the electric igniter (where installed) and that the fire will start.
Re-start the fire once these have been correctly placed.